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Building Relationships with Residents
Building Relationships with Residents
Problem: After a review of resident satisfaction surveys, a concerning 29% resident dissatisfaction rate was discovered due to a lack of empathetic interactions between the staff and residents. This deficiency in empathy led to a decline in overall resident satisfaction, which impacted the community atmosphere and contributed to increased turnover rates.
Solution: This course enhances staff members' interpersonal skills and cultivates a culture of empathy amongst a diverse population of residents.
Highlights: Real-life scenarios, interactive elements, multiple assessment attempts.
Tool Used: Articulate Storyline 360
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Fire Safety at White Glove Healthcare
Fire Safety at White Glove Healthcare
Problem: Outdated fire safety training needed updating. A new module was required to ensure all employees were trained with up-to-date fire safety protocols.
Solution: This course educates employes about the RACE/PASS fire safety procedures in addition to common types of fire extinguishers.
Tool Used: Articulate Rise 360
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